Gemma joined Wiggett Group when it was just a handful of people supporting clients with responsive electrical repairs. Over the last eight years she’s been instrumental in helping us to grow into a team of 190 people, progressing through the roles of Contract Administrator to Contract Manager, and gaining from wide-ranging training and development courses along the way.
Gemma helped to win and manage Clarion a major housing association account that drove the upscaling of our business. She’s played a central role in the continuous improvement of our customer service systems, and now as Operational Director works across the business making sure every part works effectively together.
As Gemma says, no one day is the same, with responsibilities including everything from employee relations to client KPIs, resident communications to the trialling of AI.
“I love the variety. As the business has grown, I’ve experienced every aspect, from managing the Clarion account, which I’m still closely involved with, to developing our services to match client needs and integrating teams when they’ve been TUPE-d over.
This is a great place to work if you’re excited by fresh challenges. If you’re willing to give something a go here, to be flexible and roll your sleeves up, we’ll support you and there’s nothing we enjoy more than seeing people develop. ”
