Privacy Policy

Privacy Policy

This privacy notice tells you what to expect when we collect personal information from clients and potential clients.

Topics

1. What information do we collect about you
2. How will we use the information collected about you?
3. Marketing
4. Third parties
5. Cookies
6. Changes to our privacy policy
7. Complaints
8. Your rights
9. How to contact us
10. Changes to this Privacy Policy

1. What information do we collect about you?

We collect personal data about you including name and contact information if you:

• Contact us with an enquiry (we record telephone calls for quality assurance purposes)
• Ask us to provide a quotation for goods or services
• Place an order with us for goods or services
• Register for marketing communications
• Make use of our website (usage information is collected via cookies)

We only collect information necessary to meet your expectations and fulfil our obligations.

Where you place an order, we require certain information to meet contractual and legal obligations (including health & safety and accounting requirements).

Please notify us if any of the information we hold about you has changed.

We also collect personal data relating to users of the Wiggett App (used by our engineering staff), including approximate and precise device location data.

2. How will we use the information collected about you?

We use your information to provide the services you request.

Our lawful basis for processing personal data includes:

1. To fulfil contractual obligations (providing services and collecting payment)
2. To comply with legal obligations (tax, record keeping, health & safety)
3. To respond to legal claims
4. Legitimate interests (e.g. relevant service updates and safety information)
5. Consent (for marketing communications)

For Wiggett App users, with your consent, we process location data (only while actively working) to:

• Display live position on job sites
• Support coordination across locations
• Track travel routes and attendance

Collecting Data from Vulnerable Persons

We communicate privacy information clearly and appropriately, especially for children and vulnerable individuals.

Content:

• Use simple, clear language
• Focus on key points only
• Use visual aids where appropriate
• Break information into manageable sections
• Offer different formats (video, interactive, easy-read)
• Highlight key information
• Keep sentences and paragraphs short

Accessibility:

• Provide multiple communication channels
• Ensure accessibility for disabilities (e.g. text-to-speech, braille)

Engagement:

• Tailor communication to the audience
• Use relatable examples
• Explain how individuals or guardians can control their data

Information Society Services (ISS) & Age Verification

The UK GDPR requires parental consent for children under 16.

Age verification methods:

• Self-declaration (least reliable)
• Government ID verification
• Voice or image estimation technologies
• Parental controls and filtering tools

Parental consent methods:

• Verifiable parental consent (email/SMS confirmation)
• Credit card verification
• Two-step verification
• Dedicated consent platforms

Key considerations:

• Accuracy and security
• User experience
• Inclusivity
• Transparency

We also ensure:

• Default privacy settings prioritise children’s safety
• Regular audits and updates
• Data minimisation
• Ongoing communication with parents/guardians

Data retention & transfers

We do not transfer personal data outside the UK/EU.

We retain data as follows:

• Enquiries: up to 12 months
• Service contracts: duration + 6 years

Some data may be retained longer where required by law.

We may retain project information (with consent) for portfolio purposes and use anonymised images for marketing.

3. Marketing

We do not send marketing communications without consent.

4. Third parties

We may share your data with third parties where necessary to deliver services, including:

1. Contractors and suppliers
2. Authorisation bodies
3. Accountants
4. HMRC
5. Health and Safety Executive

We only share the minimum required information.

5. Cookies

Our website uses cookies. Please see our cookie policy for more details.

6. Changes to our privacy notice

We review this policy regularly and will update it as needed.

7. Complaints

If you have concerns about how we handle your data, please contact us.

You can also contact the Information Commissioner’s Office:

Phone: 0303 123 1113
Website: https://www.ico.org.uk/concerns

8. Your rights

You have the right to:

1. Access your personal data
2. Correct inaccurate data
3. Request deletion
4. Object to processing
5. Restrict processing
6. Request data transfer
7. Withdraw consent

More information: www.ico.org.uk/for-the-public/

9. How to contact us

Company: The Wiggett Group Ltd
Name: Mr. Reece Wiggett
Position: Director
Address: Clapgate Farm, Warley Gap, Warley, Brentwood CM13 3DS
Telephone: 01277 231 906

10. Changes to this Privacy Notice

We will list any updates to this policy here.

Name: Mr. Reece Wiggett
Position: Director
Date: 20th October 2025